End-to-end warranty claims, intelligently connected.
One platform that unifies your claims portal, serial-number history, document repository, AI assistant, and analytics — so customers self-serve faster, your team adjudicates with full context, and quality leaders see issues before they become recalls.
- Audit-ready
- SSO-secured
- On-prem inference available
COST
Lower cost‑per‑claim
AI deflection and prefilled records cut intake handling and reviewer dwell time.
RISK
Issues spotted weeks earlier
Failure-mode trends and supplier anomalies surfaced before they become recalls.
SERVICE
24/7 self‑service
Customers get answers and transparent claim status without waiting for an agent.
ARCHITECTURE
One platform. Five connected systems.
A customer files a claim once. Behind the scenes, Ovitas pulls product context from your document repository, runs an AI triage with citations, routes the claim to the right reviewer, and feeds structured data to your analytics platform so emerging issues come back as alerts on the queue.
- Forward flow
- Feedback loop
- All flows audit-logged
- SSO-secured
CUSTOMER JOURNEY
From product question to closed claim — one continuous thread.
Ask, before filing
Customer chats with the AI assistant. It pulls manuals from the document repository, walks troubleshooting, and only opens a claim when one is genuinely needed.
Deflects unnecessary claims
Submit with context
Serial number resolves the product record from the repository — warranty status, BoM, prior service — and prefills it into Ovitas.
Faster filing, fewer fields
Triage & adjudicate
AI triage scores risk and confidence; Ovitas routes the claim to the right reviewer with policy, history, and cost on one screen.
Faster cycle time
Service & close
Service order, parts return, and reimbursement happen inside Ovitas. Every artifact lands back in the repository.
Audit-ready by default
Learn & act
Structured claim data feeds Warranty Analytics. Emerging issues flow back into the queue as flagged alerts.
Earlier issue detection
WHAT’S IN THE BOX
Capabilities, by system.
OVITAS · CORE
Ovitas Warranty
- Claim portal & reviewer queue
- Configurable workflow engine
- Service orders & reimbursements
- AI triage column & saved views
- Role-based access & SSO
DOCUMENTS
Serial & Doc Repository
- Serial-number-keyed records
- Manuals, warranty terms, BoM
- Service & ownership history
- Versioned, retention-aware
- Granular audit trail
AI · ASSIST
Pre-claim Chatbot
- Grounded on your documents
- Q&A and troubleshooting
- Warranty-eligibility check
- In-claim AI triage and summary
- Confidence + citations
ANALYTICS
Warranty Analytics
- Emerging-issue detection
- Failure-mode clustering
- Supplier and plant scoring
- Reserve and cost forecasting
- Insights piped back to Ovitas
WHY IT MATTERS
Outcomes our customers ship.
Lower cost-per-claim
AI deflection and prefilled records cut intake handling and reviewer dwell time.
See emerging issues early
Failure-mode trends, supplier and lot anomalies, geographic clusters — surfaced weeks before recall, alerts piped back into the queue.
Better customer experience
Self-service answers 24/7, transparent claim status, fewer wrong-product filings.
Audit-ready compliance
Every decision has a serial, a document, a reviewer, and a timestamp — auditable end-to-end.
AI engine
Pluggable. Use SAS or any other LLM — advanced prompt tuning, retrieval grounding on your document repository, and on-prem inference for regulated environments.
See Ovitas Warranty Claims in Action
From first filing to closed claim in 30 minutes. We’ll run a live demo on a real dataset, with your claim portal, document repository, AI assistant, and analytics all wired up. Fill in your details and we’ll be in touch to schedule.